Terms of Service

Last updated: May 5, 2026

1. Agreement

By accessing or using Lockzero ("the Service"), operated by Side By Tech LLC ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Lockzero provides tools to help you manage, rotate, and monitor API keys and credentials. It works on top of AWS Secrets Manager and provides rotation workflows, rollback support, audit trails, and role-based access control for teams managing production secrets. Lockzero is a risk-reduction tool, not a guarantee of security.

3. No Security Guarantee

While Lockzero provides monitoring and protection features, we do not guarantee:

  • Detection of all unauthorized activity
  • Prevention of all misuse or breaches
  • Uninterrupted or error-free operation

You remain responsible for securing your credentials, monitoring your accounts, and responding to alerts.

4. Accounts

You must create an account to use Lockzero. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@lockzero.io if you suspect unauthorized access.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell or redistribute the Service without written permission

6. Billing and Payments

Builder and Pro plans include a 7-day free trial. You will not be charged until the trial period ends. If you do not cancel before the trial ends, your payment method will be charged the applicable plan rate and your subscription will automatically renew on a monthly basis until cancelled. Team plans include a 7-day free trial starting at $75/month (5 seats). You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and you will not be charged for the following month. All prices are in USD. Taxes may apply depending on your location. Founding customer pricing is locked in for as long as the subscription remains active.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime.

7b. Acceptable Use

Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated herein by reference. The AUP sets out what you may and may not do with the proxy layer, credential management features, and AI gateway.

8. Your Data

You retain ownership of all data you store or manage through Lockzero. We do not claim any intellectual property rights over your secrets, configurations, or metadata. See our Privacy Policy for details on how we handle your data.

9. Limitation of Liability

To the maximum extent permitted by law, Side By Tech LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be error-free, secure, or uninterrupted.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms. You may terminate your account at any time by contacting support@lockzero.io.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the updated terms on this page. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of the state where Side By Tech LLC is incorporated.

14. Contact

Questions about these terms? Contact us at support@lockzero.io.

Terms of Service | Lockzero